Pros
Crew members are typically genuine and hard working. Doing the right thing is natural with the store crews. The stores serve and connect very closely with the communities they serve in. Every customer becomes family.
Cons
Upper field management have been in their positions for so long they have lost touch with the newer changes and procedures. They have lost the connection that the stores have with the communities and the crews have with one another. The answer to everything is to fire and hire new. Zero training. You are thrown into store operations and must swim or sink and drown. Accounting, purchasing and marketing are years behind every other retailer. Maintenance is the biggest joke of all. The store support team has no incentives to do a good job. Way too many redundancies. The store level employees are forced to fear field leadership or pay grave consequences.