An internal stressful headache - CX Specialist Casper Employee Review

2.0
Apr 28, 2020
Recommend
CEO approval
Business Outlook

Pros

Benefits are nice (different for each person in a department), management can vary (personalities -- duh!), meals, seamless credit, cool people, fast changes which can be good for the experience overall.

Cons

Their benefits seem reasonable upon being hired and they promise you land, but you only really get an apartment when you actually work there. One thing that was more annoying daily was their frequent HR policy changes. States "unlimited PTO and sick days," but when people started taking advantage of it, they decreased it to an average # of days. They promise a lot to their staff but managers choose who they like more before you get noticed. The CX department is straight high school with principals, and the leads are like deans. Overall, Casper department asks you to come to them for issues, but they do not listen to you & the pay is trash - sorry.

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Casper Response
6y
Thank you for sharing your feedback from your time with us. We are sorry your experience wasn’t more positive, please know that we take your feedback seriously and strive for continual improvement and growth.

Explore other reviews about Casper

5.0
Apr 18, 2025
Recommend
CEO approval
Business Outlook

Pros

Nice people and pay is good

Cons

Not many other than working holidays

3.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

The people on the People team are amazing. The work life balance was fabulous and there was a great culture of trusting that people will get their work done

Cons

The new management is very old school. Removing benefits made it hard to stay when you are the one communicating those benefits to employees.

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