Pros
good Benefits, accessible location, flexibility, great compensation, awesome customers that are easy to work with for the most part. SAP system is great and rather easy to manage.
Cons
nepotism, relatives working side by side in the same departments. Rules are not equally enforced. Some sales representatives are great and others are Neanderthals that have a high sense of self worth and zero respect for the customer account representatives. Essentially you answer to these jerks because of the pedestal they are placed on, and without the customers they wouldn't have a job or a customer service rep to berate and chastise. In past jobs I would only deal with sales if a customer was at risk or to give a sales lead and they were always appreciative, not at this place. you cannot fart without their approval and you have the authority/value of a mail room clerk in this position.