Dec 7, 2022
Celerant Technology, Corp. Response
3yThanks for your feedback. With over 150 employees nationwide, we have a huge percentage of team members who have been with us for well over 10 or even 15+ years. Each department is different and typically technical support does tend to have the highest turnover- for multiple reasons including that we prefer to promote from within and our support technicians are traditionally the first to have that opportunity to grow into different roles- such as development, QA, implementation, etc. That said, for our support team, we have multiple levels of technicians- from entry-level to tier 1 support and technical leads- all of which work collaboratively together to help our retail clients address their issues. Since returning from the pandemic, most all of our departments have returned to our office with our new, hybrid model- including our technical support team. Most have a combination of in-office and at-home/remote days each week. Depending on location, many of our team members are fully remote as well, if there is no local office in their area. As with all software and point of sale, there will always be issues and at times clients who are frustrated- it is par for the course and why we have our support team available to assist. We are proud to have been recognized as a top 5 retail software provider for over 14 years in the RIS News Software Leaderboard- which is awarded to us thanks to our own retailer votes!