Poor Leadership, store managers are full of themselves, love drama, have group chats discussing said drama. The hiring decisions and training for new reps is done by a clueless individual that teaches the new employees next to nothing. Hiring is usually handled by a person at corporate in Tennessee. She is extremely disorganized, makes shift changes without informing reps or managers sometimes less than an hour before a shift. If you have an issue and go to HR you may as well resign they are a drama factory and whatever you bring up will be spread and gossiped about company wide. Ever changing commission systems. Store managers will encourage you to add features to customers plans without their permission. No morality whatsoever. Horrible environment.