Pros
Stable Company and Quick Lunch Options. Good company to work for if you are not a Customer Service Representative in the call center.
Cons
Call center environment with high call volume so you will be tied to your chair for 8 hours with no break except for lunch. Another con is 90% of the calls are from nasty customers upset that they have been disconnected for nonpayment. Even if you have thick skin, it will get to you as each and everyday is taking call from upset people who will cuss you out when you have to uphold the company policies. Its was a rule that we could not disconnect from any caller no matter how disrespectful or name calling they did. I consider myself a very patient and helpful customer service representative but being called the "B..." word & other nasty language is unacceptable and its done because the gas customer knows they say anything and we can not disconnect the call from them.