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CenterPoint Energy

Is this your company?

IF YOU ARE LOOKING FOR CUSTOMER SERVICE RUN!!!!! - Customer Service Associate CenterPoint Energy Employee Review

1.0
Jan 12, 2017
Recommend
CEO approval
Business Outlook

Pros

Your benefits starts the day you start. All departments outside of customer service are great!

Cons

Management shows favoritism, they retaliate, belittle you, very unprofessional, hostile work environment, low moral. Very low pay for what you endure. They truly treat you slaves! Very inconsiderate to those with a family or if you're a single parent. If they need mandatory OT you have to work it. This is the worst customer service department I've ever worked for. They pay you in points for sales, but in MN they pay their CNP Customer Service Employees cash. Management sleeps around with leads and agents. It is truly a job from hell. They don't care about you as an employee, just the numbers!

Explore other reviews about CenterPoint Energy

5.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Good work culture and work life balance overall. Coworkers are easy to work with. Benefits are solid.

Cons

Nearly impossible to advance into senior level roles unless you have your FE and PE. Also, sometimes it feels like leadership doesn’t provide clear direction, which can lead to confusion and mistakes.

4.0
Jul 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Good work culture and benefits

Cons

Less pay compared to market

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