Pros
Met some really nice people there. They have great benefits pkgs.
Cons
This was really a bill collections job with a 'hard push' to sell Home Service Plus. The customers of any utility (particularly CP) resent having to pay for gas. The customer is already upset and aggressive and not at all agreeable to paying their bills. The shifts were hard to get buses from downtown and the parking was 25$ per day. The 'matrix' of how long you spend on each call and zero back from supervisors was horrible. Not allowed to 'end a call' no matter how abusive the customer was. Then leadership would roll over in 10 seconds doing what we the employees were NOT allowed to do. I can honestly say I was never so unhappy at a place of work as I was here.