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CenterPoint Energy

Is this your company?

Trapped - Associate Customer Service Representative CenterPoint Energy Employee Review

2.0
Mar 29, 2019
Recommend
CEO approval
Business Outlook

Pros

My co-workers got me through each day.

Cons

No room for advancement, management is either not competent or just don't care. I felt like I was trapped and eventually that took a toll on me mentally. The customer service department is being treated like Cinderella vs Stepmother. There is no clear career path. I asked management and HR and no one has answers. This place brought out the worst in me. I no longer wish to work in customer service because this company sucked everything out of me.

Explore other reviews about CenterPoint Energy

5.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Good work culture and work life balance overall. Coworkers are easy to work with. Benefits are solid.

Cons

Nearly impossible to advance into senior level roles unless you have your FE and PE. Also, sometimes it feels like leadership doesn’t provide clear direction, which can lead to confusion and mistakes.

4.0
Jul 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Good work culture and benefits

Cons

Less pay compared to market

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