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CenterPoint Energy

Is this your company?

Great benefits poor management - Customer Service Associate CenterPoint Energy Employee Review

3.0
May 23, 2019
Recommend
CEO approval
Business Outlook

Pros

Pay is higher than other customer service positions, school reimbursement, good insurance, 6% 401k

Cons

No one has your back, management is just focused on sales no matter what, management does not care about agents and has no time for agents, HHRR basically is there to ensure they don’t get sued, management will respond to emails because they are too busy, no growth opportunities.

Explore other reviews about CenterPoint Energy

5.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Good work culture and work life balance overall. Coworkers are easy to work with. Benefits are solid.

Cons

Nearly impossible to advance into senior level roles unless you have your FE and PE. Also, sometimes it feels like leadership doesn’t provide clear direction, which can lead to confusion and mistakes.

4.0
Jul 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Good work culture and benefits

Cons

Less pay compared to market

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