Abusive callers, PTO cutback, PTO block out January- March, not enough pay for this position, you have to be in your position 1 year before moving to a different department, and lastly but not least, awful operational procedures. The processes of doing things causes nothing but problems for the patient and for doctor's offices. They only care about making money. They do not care about patient health, and this is evident with the push of medication scripting for statins and 100DS push.