Awful company culture - Claims Representative Central Insurance Employee Review

Supervisors spend more time walking and talking than training their employees. Specifically, if you ask for help in regards to a claim file you are handling you receive some warped version of Socratic method of teaching while meanwhile claims expenses are going up and customers are getting upset. The auto material damage- Georgia supervisor is a do nothing but answer the final phone before policy cancellation and tell the customer everything he told the adjuster to not do type of guy. Literally, he has to do monthly ‘audits’ but can’t even comprehend a V lookup or pivot table on an excel file to establish a basis of auditing an employees 24 hour contact on voicemails and emails, or 2 hour contact on claim file assignments. That very sad thing is, because this supervisor, like other long time employees at this company, will never be fired because their financial investment back into the company is via SPP is worth more to Central than quality of work. It’s a cult, and a joke if referencing leadership when it comes to management. I am the manager at an international company now, that has existed long before Central Mutual. If I ever managed people the way that I was managed while an employee at this company I’d feel disgusted. I made my way up by hard work and sweat as an example to my coworkers, not talking and doing nothing besides the bare minimum. Shape up Central Mutual, I did.