Needs Work - Customer Success Lead CentralReach Employee Review

3.0
Aug 17, 2020
Recommend
CEO approval
Business Outlook

Pros

Employees are helpful and have really great teamwork

Cons

Future direction doesn't seem client-driven.

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CentralReach Response
5y
We’re sorry to hear that you feel our mission isn’t focused on our clients and encourage you to participate in our all-hands meetings where we share the initiatives we’re working toward based on clients’ needs. You also have the opportunity to ask questions directly to our CEO about our future state during these calls and are always welcome to connect with leadership at any time. We appreciate you sharing your feedback and hope that you’ll reach out to your manager, leadership, or HR directly to talk through that feedback in more detail so we can work towards addressing your concerns together.

Explore other reviews about CentralReach

5.0
Jun 4, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Amazing Culture Management is top tier

Cons

Benefits are good, but kind of weird since it Aetna's network via a third-party company named Allied. When it works, awesome, when it doesn't, it's a pain.

1.0
Apr 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Both of my direct supervisors were amazing people and mentors. I supported amazing ABA organizations.

Cons

I earned President's Club three consecutive years and consistently performed at a high level. Despite this, I never received a merit-based raise or cost of living adjustment during my tenure. Additionally, my commission plan was chipped away at each year in what felt like a deliberate effort to put more money in the company's pocket and less in mine. I worked a two-week notice in which I professionally handed off accounts that I supported and every opportunity I was actively working. I exited in good standing. When asked for candid feedback during my exit interview, I gave it transparently and professionally. My feedback was critical of senior leadership and revenue operations, and I stand by every word. Following my departure, a finalized commission statement was issued to me reflecting the full amount earned. Just over a week before payment, that amount was reduced via a clawback that, historically, would not have been applied when examining it against similar circumstances. In my opinion, this felt less like a contractual matter and more like a direct response to my exit and the feedback I provided. If you're considering a sales role here, get everything in writing and document every compensation communication, then double/triple check to ensure you're getting what you're owed.

2
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CentralReach Response
5d
Thank you for taking the time to write a review. We wish you all the best.
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