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Change Healthcare

Acquired by Optum

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Implementation Specialist - St. Louis, MO - Implementation Analyst Change Healthcare Employee Review

2.0
Oct 25, 2016
Recommend
CEO approval
Business Outlook

Pros

- At one point, this position offered a very generous compensation package, including base + commission. - Great deal of autonomy in regard to working hours, work from home and PTO. - Direct managers were supportive, even-keeled and fair.

Cons

- Discontinued commission plans with little notice, followed by a freeze in raises/promotions - even for those that were promised/approved by management. - Recently discontinued the option to roll-over unused PTO to the following year. - Archaic IT infrastructure (FoxPro, home-grown server management tools built in 1999) that fails/stalls on a daily basis, thus affecting one's ability to perform basic job duties. - If you're there long enough, you come to realize that each piece of software/system relies on an unsustainable series of patches and work-arounds. - As a result of multiple acquisitions and mergers, it is virtually impossible for business units to share data, integrate systems and/or maintain any sense of uniformity across the company. - Over the past year, it has become abundantly clear that CH's main responsibility is to its ownership group (Blackstone/McKesson), and not its employees or customers. - Useless workshops and round-table discussions with HR to discuss these issues do not lead to significant change whatsoever. Usually these just serve as thinly-veiled attempts to cojole positive emotions about the company where little actually exist.

Explore other reviews about Change Healthcare

2.0
May 8, 2018
Recommend
CEO approval
Business Outlook

Pros

The one thing CHC has going for it is that they have a really good education department. They will pay to get you up to speed with modern technology and programming languages. From mobile development to full stack web development to data science. If you want to learn it and it's used with in the company (most of it is) then they will pay to get you educated.

Cons

The last few years here have seen a serious decline in culture. It used to be that employees had a sense of where the company was going. What the executives were planning and why. That is not the case anymore. It used to feel as if CHC wanted to disrupt the industry and bring about serious change and improvements. Now it's all about appearing as profitable as possible. Health benefits decrease every year. Yearly raises were postponed so the company would appear more profitable. There used to be events to and office meet and greets designed to give this very large company a small company feel; and it worked. It used to feel like the executives wanted every position to be a desirable position but that has faded away and over all moral is low. There are pockets of it here and there. There are still very good, very engaged mid-level managers who still seek to keep their employees to be engaged. Overall, I wouldn't recommend working here at this time.

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Change Healthcare Response
7y
Thank you for taking the time to provide us with this feedback. Culture has and will continue to be one of our guideposts as an organization. We hope that since your review you have seen some significant, positive changes.
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