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Change Healthcare

Acquired by Optum

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Change Healthcare reviews

Zero Change Management + Zero Advancement Opportunity - Technical Account Manager Change Healthcare Employee Review

2.0
Jun 9, 2015
Technical account manager
Recommend
CEO approval
Business Outlook

Pros

Love the people working in cubeland. Almost everyone who has a cubicle is friendly, personable, and easy going. There are always some that aren't, but 99% of the people are great. Due to multiple re-org/re alignment initiatives, my management team have no idea what I do, so I don't get micro managed, which is a plus, compared to other member of my team.

Cons

Where to start? There is no advancement opportunity within the company. There are some who say you should "own your career", but when you are apply for 5 internal positions in less than 6 months and get zero feedback but see the positions given to someone with less skills, abilities, and peer respect, the perception of favoritism becomes a reality. Companies change all the time, but usually there is a plan or at least an outline that is shared. "Here is where we are, here is where we are going". Around Emdeon, you get "Here is where we are, we are going somewhere, sit down and do your job.". There is NO empathy from upper management. Essentially, they don't care about the plebs down below as long as the Excel spreadsheet shows "green", that is all that matters.

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Change Healthcare Response
10y
Thank you for your feedback. It’s unfortunate you feel you haven’t been able to advance your career with us. Our talent acquisition team has committed to delivering feedback to every internal applicant going forward. We value our team members and encourage everyone to apply for available positions for which they are qualified. I hope by now that you, as a TAM and a member of the Operations team, have seen our "2015 Operations Priorities” which I shared with the team on June 11. These clearly articulate our path to an improved customer experience, including expectations of the team and leadership alike. Among the six top priorities I shared, three priorities were specific to engaging the team. The Operations leadership team and I empathize with our team members and want to equip you to get the job done, educate to empower you and create a team atmosphere where you feel recognized and rewarded. I encourage you to visit with me if you think we are not actively working on these priorities; I want to ensure we are moving to an improved customer experience and addressing issues like the ones you’ve shared here. Let me know … my door is always open! Thanks! -Chris Olson, EVP Operations

Explore other reviews about Change Healthcare

2.0
May 8, 2018
Software developer
Recommend
CEO approval
Business Outlook

Pros

The one thing CHC has going for it is that they have a really good education department. They will pay to get you up to speed with modern technology and programming languages. From mobile development to full stack web development to data science. If you want to learn it and it's used with in the company (most of it is) then they will pay to get you educated.

Cons

The last few years here have seen a serious decline in culture. It used to be that employees had a sense of where the company was going. What the executives were planning and why. That is not the case anymore. It used to feel as if CHC wanted to disrupt the industry and bring about serious change and improvements. Now it's all about appearing as profitable as possible. Health benefits decrease every year. Yearly raises were postponed so the company would appear more profitable. There used to be events to and office meet and greets designed to give this very large company a small company feel; and it worked. It used to feel like the executives wanted every position to be a desirable position but that has faded away and over all moral is low. There are pockets of it here and there. There are still very good, very engaged mid-level managers who still seek to keep their employees to be engaged. Overall, I wouldn't recommend working here at this time.

14
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Change Healthcare Response
7y
Thank you for taking the time to provide us with this feedback. Culture has and will continue to be one of our guideposts as an organization. We hope that since your review you have seen some significant, positive changes.
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