Pros
✅ Perks & Benefits - Free cab service with no deductions from CTC - Complimentary meals provided - Competitive pay compared to similar roles 📈 Career Growth - Decent growth opportunities for those pursuing a career in 24/7 work environments, especially in Technical Support or Product Support 🗓️ Work Schedule - Weekends off (mostly Saturdays and Sundays
Cons
-The role involves basic troubleshooting with preset resolutions, not deep technical problem-solving • High-stress environment with frequent, unstructured process changes • Daily meetings with team leads (30–60 minutes) consume a significant portion of the shift • Weekly manager meetings are helpful, but often duplicated by team leads with little added value • Each team operates with its own process—no standardized SOP across the organization • Expected to resolve 7 cases per day, requiring 3 hours in queue plus manual case handling • Manual follow-ups for backlog cases are time-consuming, with no automation support • Feedback is often dismissed without consideration for cumulative time impact