Pros
From day 1 they will support you with your licensing and get you over the finish line to pass the SIE, 7, and 63. The mentors are always available and supportive and Schwab provides plenty of resources to help you in passing your exams. In my time on core I always had great managers who would support me and provide me what I needed in order to find the right career path for me. My core teams were always supportive with one another and I never ran into any problems with any other Schwabbie.
Cons
The job is mind melting. You’re on the phones for 8-12 hours a day (depending on your shift) and you’re expected to know everything from retirement to trading to account processing. In training they teach you how to use the Schwab knowledge library to find support on a range of topics because you are expected to provide a “one call resolution” and minimize transfers to other support teams and minimize consultation calls with other teams. The system in place to track your metrics feels like it is tracking every single second of your day and you’re being micromanaged all day long. You’re expected to remain adherent to your schedule and go to your breaks and lunches on time, and if you don’t, you are out of luck and management will not support you in any way and your stats will suffer. You’re expected to jump from one call to another within 30 seconds which is grueling when there is a nonstop queue for the entirety of your shift which usually happens during tax season, RMD season, and most recently IPO season. I told my manager I felt tired, overworked, and burnt out, and they offer no real solutions other than “just hang in there.” There was also no real reason to roll back the WFH policy where they reduced the number of work from home days down to just one day a week. The job can easily be done from home since you’re just stuck in your own little bubble taking 35-50 calls a day.