Work to create a climate of trust and openness and not fear. - Anonymous employee Charles Schwab Employee Review

2.0
Jan 6, 2009
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

If you are just starting out its a good place to get your training. After that, you will want to leave within a year or two. Good benefits, but no profit sharing ... just matching. Adequate vacation time and sick day accrual, some managers are enlightened and helpful.

Cons

Schwab is not what it used to be. Results of recent employee surveys show that the majority of employees are unhappy with the direction the company is going in -- particularly its exodus from SF. 1) huge variances in job expectations from department to department, region to region and manager to manager. 2) constant changes in compensation -- mostly down. 3) high turnover in managers and other execs creates environment of fear, and constant pressure. You will become fatigued and burned out more quickly here than most other places I have worked. 4) no recognition of the value of employees as people; treated as tools or cattle to be prodded and poked 5) Schwab does not like outspoken people even if it is the truth so it's best to keep your mouth shut; 6) Failure to recognize the gifts and talents that all people have as human beings and thus a failure to grow and train people so that they blossom to full potential; instead, there is constant herding, demands and less flow of information. This creates a culture of fear where no one wants to do more than the minimum to get by. 7) extremely negative attitude in some departments because of the above which negatively impacts work; Schwab addresses this by firing those people and replacing them rather than trying to understand the root cause. 8) somewhat dysfunctional company like a family with an alcoholic father; everyone tip toes around while dad is on a binge and then covers up for him out of fear that he will beat the crap out of you. 9) absolutely no chance of advancement unless you are extremely lucky; 10) too much turnover at all levels and the resulting reorg; stressful to deal with so many changes. 11) overall stressful environment to work in which ultimately runs off talented people. 12) too much change; there's never enough time to adjust to a change before another one is upon you. 13) according to reps I know there are conflicts of interest; ethics are only of concern as far as the front door; 14) again, according to reps I know the product offerings are poor but even in downturn in the economy reps are under pressure to sell and produce revenue at the cost of what is in the best interest of the client.

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5.0
Jul 15, 2026
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CEO approval
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Pros

Great community, lots of fun events and work life balance

Cons

Is slow and feels like a retirement job

1.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

-Paycheck comes on time most weeks -8% 401k match is very competitive

Cons

-Raises our very low. The “exceeding expectations” raise has been around 3% for the last three years, which is under inflation. -AI is used as the primary way of grading performance, however the way that this AI grades is kept secret from us doing the work. You can have great feedback from client but if the AI scores you low, you will be written up/fired. - Client data entry and account operations have been outsourced to low-quality processors India. Every single day you will deal with issues because of how much sloppy work is being done. There is no follow up or problem-solving regarding these errors, they are just a fact of life at Schwab, and you need to double check pretty much everything being done here. -Most members of leadership, when sharing their personal story, will share that Schwab was their second choice. They call someone who has left Schwab and then come back a “schwabarang” and many members of leadership are Schwabarangs. This can easily be felt in the nature and character of the leadership where the focus is on KPI numbers and keeping costs as low as possible over any kind of improvement of operational effectiveness

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