Pros
You get to work with many genuinely kind, smart, dedicated, and humble people (though the experience varies significantly by team and org). As a remote employee, there is some flexibility, though this has been steadily reduced with the introduction of monitoring software that many employees experience as invasive.
Cons
In my experience, Charlie Health consistently prioritizes business growth and revenue over clinical sustainability. Given the high-acuity client population, this creates real risk and places ongoing, unsustainable pressure on therapists and group facilitators. The company attracts highly mission-driven engineers who care deeply about the work, but many burn out once the gap becomes clear between the stated mission and day-to-day decision-making. Several critical leadership roles are held by individuals who lack the competence needed for the scope of their responsibilities, and the resulting poor decisions have a direct negative impact on their teams.