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Charlie Health

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Stay away - Poor team culture, KPI obsessed, and unrealistic hiring criteria - Recruiter Charlie Health Employee Review

1.0
Jul 23, 2026
Recommend
CEO approval
Business Outlook

Pros

- Paycheck - Ability to tell yourself that you work for a company that is making a difference in people's lives

Cons

Heed all the negative reviews and PLEASE PLEASE PLEASE do not take a job on the GTM recruiting team. KPI obsessed - they track everything down to the amount of messages you send on a daily basis. Live and die by all the data, and will use it to micromanage you if you aren't meeting their unrealistic expectations. PIP's are normalized - If your performance dips for a couple of weeks, they will threaten putting you on a pip. There are people that I personally saw who get put on a PIP less than 3 months after starting - there is not much room for error - ruthless and cutthroat. Small pool of candidates - Very strict hiring criteria which narrows the scope of candidates you can consider, leading to many of the GTM recruiters messaging the same candidates repeatedly. Compensation is also lower than most other healthcare sales roles which further limits the scope of candidates to consider. With all of these factors, hiring really boils down to getting lucky with responses or applicants. Poor culture and low team morale – High pressure environment with no work life balance. Expected to consistently work nights, weekends, and holidays when numbers are not being hit. Leadership also actively pits recruiters against each other by putting two different recruiters on similar territories and this causes you to step on the toes of your colleagues.

Explore other reviews about Charlie Health

5.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Great pay and flexible hours

Cons

better benefits would be a pro

2.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

-Lots of training opportunities -Can choose your own hours (within what group times they have available) -Lots of encouragement and ideas for how to run the groups themselves better -An opportunity for yoga professionals to offer their services in a clinical setting -The company felt way more collaborative and human when I started 2.5 years ago.

Cons

-No opportunity for pay increase or upward mobility as a group facilitator -An AI bot grades you on how you are doing your job, and if you aren't preforming well you are automatically signed up for "coaching" which involves lots of extra meetings to improve skills (regardless if you are already competent at the skill being taught). You aren't actually assessed for what is resulting in these poor metrics by a human, it seems. Even if you are 1% under their target number you get downgraded into the bottom tier of group facilitators. I had an AI bot in my session for literally 1 minute before a client requested it be removed. For that 1 minute the bot was in the session it graded me poorly and affected my metrics negatively. -Every time you talk to a supervisor (GQS) it feels like you are talking to an overly enthusiastic AI bot. It seems like they have scripted responses for any question you have, and the responses don't actually solve any problems and there is nothing you can do about the flaws in the system other than deal with their consequences and capped hours. -I rarely interact with other group facilitators. -My supervisor gets changed so often I don't have time to really connect with them or get to know the team I'm on.

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