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Charlie Health

Is this your company?

A therapy company that doesn’t value your mental health - Anonymous employee Charlie Health Employee Review

1.0
Sep 30, 2022
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-Your coworkers support and care for you -The mission of providing life saving services to teens and young adults is something everyone really cares about

Cons

-You have to work overtime every single day in order to get the work done that you need to get done. Management will not care if you work 12 hour days for weeks on end as long as they are profiting from it. -You will be told there are plenty of opportunities to grow in a career here, but in reality they want you to stay in a box and do not put effort into helping you grow professionally. -The system is numbers based and the longer you work there the more apparent it is that they only care about hitting number goals (and they are extremely unrealistic goals that often aren’t met but continue to increase regardless) -It feels management doesn’t actually care about client experience much of the time and will change rules so that they can appear to be doing better than they actually are -Everyone working is burnt out, stressed, depressed and when they express this to management they are neither supported or helped. Often people use the excuse that “you are saving lives!” to guilt trip people into working more (even at the expense of their personal life and their own mental health). -Working in mental health can be hard enough already, but you don’t get any mental health day benefits and in general the benefits could be much better -In general working here will make you feel undervalued, unappreciated, and the only light is your coworkers and client stories making you feel like you matter

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Charlie Health Response
3y
Thank you for taking the time to share your experience with us at Charlie Health. We are glad to hear that your co-workers provided an outlet for you and you felt the support that we strive for as a team. That said, it's clear that we did not do our part to provide the balance that you were looking for, and we never want our team to feel overworked. We take this feedback seriously and continue to invest time and resources into providing an enjoyable work experience for all. Thank you for your feedback, and we wish you nothing but the best in the next step of your career journey.

Explore other reviews about Charlie Health

5.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Great pay and flexible hours

Cons

better benefits would be a pro

2.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

-Lots of training opportunities -Can choose your own hours (within what group times they have available) -Lots of encouragement and ideas for how to run the groups themselves better -An opportunity for yoga professionals to offer their services in a clinical setting -The company felt way more collaborative and human when I started 2.5 years ago.

Cons

-No opportunity for pay increase or upward mobility as a group facilitator -An AI bot grades you on how you are doing your job, and if you aren't preforming well you are automatically signed up for "coaching" which involves lots of extra meetings to improve skills (regardless if you are already competent at the skill being taught). You aren't actually assessed for what is resulting in these poor metrics by a human, it seems. Even if you are 1% under their target number you get downgraded into the bottom tier of group facilitators. I had an AI bot in my session for literally 1 minute before a client requested it be removed. For that 1 minute the bot was in the session it graded me poorly and affected my metrics negatively. -Every time you talk to a supervisor (GQS) it feels like you are talking to an overly enthusiastic AI bot. It seems like they have scripted responses for any question you have, and the responses don't actually solve any problems and there is nothing you can do about the flaws in the system other than deal with their consequences and capped hours. -I rarely interact with other group facilitators. -My supervisor gets changed so often I don't have time to really connect with them or get to know the team I'm on.

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