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Charlie Health

Is this your company?

I love it here! - Clinical Administrator Charlie Health Employee Review

5.0
Oct 25, 2022
Recommend
CEO approval
Business Outlook

Pros

One of best things about Charlie Health is the ability to work from home. You are given proper training on what your role entails, but they do not micro-manage you. You are trusted with your capabilities, but you're never thrown into the wind. I have had a LOT of jobs, but Charlie Health has the best work culture I have ever experienced in my life. It's the first time I actually love what I'm doing. The people are absolutely amazing. We really are just one big team striving to improve people's lives. Also if you are looking for diversity -- Charlie Health is where it's at.

Cons

Charlie Health has not been established for very long (2020), so it has some start-up culture vibes, which I know is not for everyone. They are always improving and updating things. The key difference between Charlie Health and other start-up practices is that here, we are all one team. You will NEVER feel alone. People constantly ask if you have any questions or need help with anything. Questions and feedback are not only encouraged, but I have been asked regularly about what can be improved to make things run more smoothly. Your opinions are truly valued. I will also say that Charlie Health is picky about who they hire, but this is because they want people who are passionate and fit the team-oriented culture. They take the time to make sure they have good people -- after all, it is a mental health company.

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Charlie Health Response
3y
Thank you so much for your review! We’re so glad to hear that you’re loving your time with Charlie Health and feel that the team provides your the space and autonomy to deliver your best work. We really believe in empowering each employee with the tools and training that they need to be successful. We're excited to know that you feel positioned for success at Charlie Health. Let's keep building this rocket ship, together!

Explore other reviews about Charlie Health

5.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Great pay and flexible hours

Cons

better benefits would be a pro

2.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

-Lots of training opportunities -Can choose your own hours (within what group times they have available) -Lots of encouragement and ideas for how to run the groups themselves better -An opportunity for yoga professionals to offer their services in a clinical setting -The company felt way more collaborative and human when I started 2.5 years ago.

Cons

-No opportunity for pay increase or upward mobility as a group facilitator -An AI bot grades you on how you are doing your job, and if you aren't preforming well you are automatically signed up for "coaching" which involves lots of extra meetings to improve skills (regardless if you are already competent at the skill being taught). You aren't actually assessed for what is resulting in these poor metrics by a human, it seems. Even if you are 1% under their target number you get downgraded into the bottom tier of group facilitators. I had an AI bot in my session for literally 1 minute before a client requested it be removed. For that 1 minute the bot was in the session it graded me poorly and affected my metrics negatively. -Every time you talk to a supervisor (GQS) it feels like you are talking to an overly enthusiastic AI bot. It seems like they have scripted responses for any question you have, and the responses don't actually solve any problems and there is nothing you can do about the flaws in the system other than deal with their consequences and capped hours. -I rarely interact with other group facilitators. -My supervisor gets changed so often I don't have time to really connect with them or get to know the team I'm on.

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