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Charlie Health

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Incredible program that needs to slow down - Clinician Charlie Health Employee Review

3.0
Dec 21, 2022
Recommend
CEO approval
Business Outlook

Pros

The pay was great at first. My direct leadership is amazing. Coworkers are motivated and believe in company values. Working completely remotely could be great for some. They really try to break down any barriers to clients starting services asap. There are opportunities to earn a bonus. Insurance is great along with reimbursement for a gym membership or mental health services. The schedule can be flexible at times. The amount of diversity is absolutely amazing!

Cons

The quantity of work has increased while quality has suffered along with no increase in pay. The bonus structure is very difficult to interpret. I know the company values clients but sometimes numbers get in the way. It often comes off as greedy when they want as many clients as possible but we don't have enough therapists or team members to provide quality care. This feels unethical at times. The company values primary and group therapists over all other positions. Those that don't provide direct patient care are often overlooked and treated as if they are disposable. Their burnout is not acklowledged. Even though I'm a clinician, I don't feel valued to anyone beyond my direct supervisor. PTO accrual is pretty awful which tells you something about a mental health agency not prioritizing employee mental health. I work overtime pretty much everyday. That's normalized within the company.

Explore other reviews about Charlie Health

5.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Great pay and flexible hours

Cons

better benefits would be a pro

2.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

-Lots of training opportunities -Can choose your own hours (within what group times they have available) -Lots of encouragement and ideas for how to run the groups themselves better -An opportunity for yoga professionals to offer their services in a clinical setting -The company felt way more collaborative and human when I started 2.5 years ago.

Cons

-No opportunity for pay increase or upward mobility as a group facilitator -An AI bot grades you on how you are doing your job, and if you aren't preforming well you are automatically signed up for "coaching" which involves lots of extra meetings to improve skills (regardless if you are already competent at the skill being taught). You aren't actually assessed for what is resulting in these poor metrics by a human, it seems. Even if you are 1% under their target number you get downgraded into the bottom tier of group facilitators. I had an AI bot in my session for literally 1 minute before a client requested it be removed. For that 1 minute the bot was in the session it graded me poorly and affected my metrics negatively. -Every time you talk to a supervisor (GQS) it feels like you are talking to an overly enthusiastic AI bot. It seems like they have scripted responses for any question you have, and the responses don't actually solve any problems and there is nothing you can do about the flaws in the system other than deal with their consequences and capped hours. -I rarely interact with other group facilitators. -My supervisor gets changed so often I don't have time to really connect with them or get to know the team I'm on.

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