employer cover photo
employer logo
employer logo

Charlie Health

Is this your company?

Questionable Ethical Practices - Primary Therapist Charlie Health Employee Review

1.0
May 2, 2023
Recommend
CEO approval
Business Outlook

Pros

Great Idea, some great staff to work with

Cons

Requirements to work later hours and weekends, outside your contracted hours. If you say NO, you are not “prioritizing “ CH. Sometimes as late as 9pm. And during “personal” time you aren’t scheduled at CH, you have to prioritize CH needs. They basically “OWN” your time. And if you say “NO” they can and will fire you. Focus is on metrics and money, if clinicians don’t meet the metrics, they are but on a PDP. And then required to ADD more scheduling slots to their already full schedule and pick up groups on weekends to make up for the “missed client sessions” Client attendance is solely put on clinicians Clinicians are required to “harass” clients to show up for appts, MULTIPLE times during their appt, before their appt and after their appt. No flexibility of scheduling, inability to take time off for family responsibilities. No changing of schedule hours to meet family obligations. Overworking Clinicians without any increase in pay and/or CHOICE to take on extra work. Suggesting to “ask” clients to give 5 star review on surveys in order to “boost” clinician numbers, and increase metrics

Explore other reviews about Charlie Health

5.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Great pay and flexible hours

Cons

better benefits would be a pro

2.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

-Lots of training opportunities -Can choose your own hours (within what group times they have available) -Lots of encouragement and ideas for how to run the groups themselves better -An opportunity for yoga professionals to offer their services in a clinical setting -The company felt way more collaborative and human when I started 2.5 years ago.

Cons

-No opportunity for pay increase or upward mobility as a group facilitator -An AI bot grades you on how you are doing your job, and if you aren't preforming well you are automatically signed up for "coaching" which involves lots of extra meetings to improve skills (regardless if you are already competent at the skill being taught). You aren't actually assessed for what is resulting in these poor metrics by a human, it seems. Even if you are 1% under their target number you get downgraded into the bottom tier of group facilitators. I had an AI bot in my session for literally 1 minute before a client requested it be removed. For that 1 minute the bot was in the session it graded me poorly and affected my metrics negatively. -Every time you talk to a supervisor (GQS) it feels like you are talking to an overly enthusiastic AI bot. It seems like they have scripted responses for any question you have, and the responses don't actually solve any problems and there is nothing you can do about the flaws in the system other than deal with their consequences and capped hours. -I rarely interact with other group facilitators. -My supervisor gets changed so often I don't have time to really connect with them or get to know the team I'm on.

See reviews by: Helpful|Rating|Date|All