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Charlie Health

Is this your company?

You will learn a lot, but at great personal cost - Non Clinical Charlie Health Employee Review

1.0
Jun 27, 2023
Recommend
CEO approval
Business Outlook

Pros

The workforce is one of the most comprehensively bright and committed out there.

Cons

This was, hands down, the most toxic environment I have ever worked within. Charlie Health sets up all employees to fail by forcing teams to work with skeleton crews and demanding overwork as proof of loyalty and commitment. Then when team members burn out and quit, they fight replacements and leave the current team with no other option than to work even harder or fail. This is why the employee retention is so low- high achieving workers who are used to success in many other jobs begin to question their self-worth and value in such an environment. The culture is one of distrust and fear, and Charlie Health is actively moving all non-clinical positions towards full-time in-office work because leadership does not trust that remote employees are working, despite all evidence otherwise. It is hard for me to imagine a more psychologically-damaging set-up than what I experienced at Charlie Health.

Explore other reviews about Charlie Health

5.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Great pay and flexible hours

Cons

better benefits would be a pro

2.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

-Lots of training opportunities -Can choose your own hours (within what group times they have available) -Lots of encouragement and ideas for how to run the groups themselves better -An opportunity for yoga professionals to offer their services in a clinical setting -The company felt way more collaborative and human when I started 2.5 years ago.

Cons

-No opportunity for pay increase or upward mobility as a group facilitator -An AI bot grades you on how you are doing your job, and if you aren't preforming well you are automatically signed up for "coaching" which involves lots of extra meetings to improve skills (regardless if you are already competent at the skill being taught). You aren't actually assessed for what is resulting in these poor metrics by a human, it seems. Even if you are 1% under their target number you get downgraded into the bottom tier of group facilitators. I had an AI bot in my session for literally 1 minute before a client requested it be removed. For that 1 minute the bot was in the session it graded me poorly and affected my metrics negatively. -Every time you talk to a supervisor (GQS) it feels like you are talking to an overly enthusiastic AI bot. It seems like they have scripted responses for any question you have, and the responses don't actually solve any problems and there is nothing you can do about the flaws in the system other than deal with their consequences and capped hours. -I rarely interact with other group facilitators. -My supervisor gets changed so often I don't have time to really connect with them or get to know the team I'm on.

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