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Charlie Health

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At home from day one - company culture is STELLAR - Clinical Outreach Manager Charlie Health Employee Review

5.0
Jul 14, 2023
Recommend
CEO approval
Business Outlook

Pros

I absolutely love the company culture at Charlie Health. From day one I was embraced by everyone I connected with in the company. The mission is held by all who work here and collaboration is executed across departments regularly with a positive attitude and willingness to be the best for one another in order to best serve the adolescents and young adults we care for. I was recruited and I am so glad that I joined. This is my dream job thanks to my team, the ways in which my strengths are supported and affirmed regularly. We love to promote one another's amazing work and the actual programming is truly one of a kind. I believe very, very deeply in the strength of our IOP and ability it has to connect folks and save lives.

Cons

Not for the faint of heart. This is a very fast paced role and environment. You will thrive if you are a self-starter that does well with a supportive framework but lots of room to really flex your skills in relationship building and networking in your own creative style. There are so many ways to do well at this job and you will be embraced for your creativity but if you are looking for a clear cut role with a standardized approach and low expectations - this is not for you! We are completely virtual as well so if you are adverse to technology and unwilling to adapt to the format - you should look elsewhere.

Explore other reviews about Charlie Health

5.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Great pay and flexible hours

Cons

better benefits would be a pro

2.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

-Lots of training opportunities -Can choose your own hours (within what group times they have available) -Lots of encouragement and ideas for how to run the groups themselves better -An opportunity for yoga professionals to offer their services in a clinical setting -The company felt way more collaborative and human when I started 2.5 years ago.

Cons

-No opportunity for pay increase or upward mobility as a group facilitator -An AI bot grades you on how you are doing your job, and if you aren't preforming well you are automatically signed up for "coaching" which involves lots of extra meetings to improve skills (regardless if you are already competent at the skill being taught). You aren't actually assessed for what is resulting in these poor metrics by a human, it seems. Even if you are 1% under their target number you get downgraded into the bottom tier of group facilitators. I had an AI bot in my session for literally 1 minute before a client requested it be removed. For that 1 minute the bot was in the session it graded me poorly and affected my metrics negatively. -Every time you talk to a supervisor (GQS) it feels like you are talking to an overly enthusiastic AI bot. It seems like they have scripted responses for any question you have, and the responses don't actually solve any problems and there is nothing you can do about the flaws in the system other than deal with their consequences and capped hours. -I rarely interact with other group facilitators. -My supervisor gets changed so often I don't have time to really connect with them or get to know the team I'm on.

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