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Charlie Health

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Incredible Mission, But Room for Improvement - Anonymous employee Charlie Health Employee Review

4.0
Aug 17, 2023
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

All these other reviews are so extreme, but I really don’t know why. This is definitely a fast-paced environment with really high expectations, and there are plenty of things they get wrong. But there’s also more to like than hate. 1. I guarantee you will never work with smarter people than you will here. 2. No matter what job you have, you are genuinely helping at-risk kids. The company has incredible outcomes for their clients, and you get to be a part of helping them heal. If helping people motivates you, you’ll love it. 3. The company is growing, it seems financially stable, and you don’t have to spend every day worrying about getting laid off. 4. If you’re hard-working and know how to get stuff done, you’ll do well. 5. The leadership team seems to genuinely be listening. I feel like they’ve responded to our staff surveys and are working to make it better. Things don’t change overnight but at least it’s getting better.

Cons

1. PTO and work/life balance aren’t great, but the balance seems to be getting better for most people if you can set boundaries. 2. The company does a good job of sharing the wins and keeping us close to the mission, but could do a better job of showing the long term vision and how we’re going to get there. 3. Just because you’re smart doesn’t mean you get to be a jerk, and there’s a few smart jerks for sure. 4. You’ll be really sick of hearing the word “KPIs.” It’s good to set expectations but this feels like micromanagement. 5. The recruiting process could definitely have been more honest and transparent. I still would have taken the job, but at least I would have known what to expect. I definitely felt like I had to adjust my expectations after I started. 6. There’s a weird mix of banking people and healthcare people, and it feels like the banking people have more sway. 7. They’re not great at promoting from within, and raises were pretty low.

Explore other reviews about Charlie Health

5.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Great pay and flexible hours

Cons

better benefits would be a pro

2.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

-Lots of training opportunities -Can choose your own hours (within what group times they have available) -Lots of encouragement and ideas for how to run the groups themselves better -An opportunity for yoga professionals to offer their services in a clinical setting -The company felt way more collaborative and human when I started 2.5 years ago.

Cons

-No opportunity for pay increase or upward mobility as a group facilitator -An AI bot grades you on how you are doing your job, and if you aren't preforming well you are automatically signed up for "coaching" which involves lots of extra meetings to improve skills (regardless if you are already competent at the skill being taught). You aren't actually assessed for what is resulting in these poor metrics by a human, it seems. Even if you are 1% under their target number you get downgraded into the bottom tier of group facilitators. I had an AI bot in my session for literally 1 minute before a client requested it be removed. For that 1 minute the bot was in the session it graded me poorly and affected my metrics negatively. -Every time you talk to a supervisor (GQS) it feels like you are talking to an overly enthusiastic AI bot. It seems like they have scripted responses for any question you have, and the responses don't actually solve any problems and there is nothing you can do about the flaws in the system other than deal with their consequences and capped hours. -I rarely interact with other group facilitators. -My supervisor gets changed so often I don't have time to really connect with them or get to know the team I'm on.

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