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Charlie Health

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Very Gross Inconsideration of Staff! - Care Coach Charlie Health Employee Review

1.0
Sep 14, 2023
Recommend
CEO approval
Business Outlook

Pros

Working from home, they provide computers for full time employees.

Cons

Was with this company for almost 2 years and transitioned through 3 positions with totally different responsibilities throughout my time here. That was understood being that the company was a start up. However my last position (Crisis Care Coach) was by far the worst experience at any company. For months they discussed dissolving the position and pledging to work to accommodate us in other roles. Regardless of the fact that I had been there 2 years, licensed and held a master’s, I went through the hiring process for two different positions to stay with the company and did not get selected. I also applied for 3 other Bachelor’s level positions that I didn't even get a follow up for. The only opportunities I were given were to become an IC after being a salaried employee for almost 2 years. Please also note that as we were getting dissolved, they were making several changes to enhance the very crisis team that I was already on. My only assumption is that they were not willing to continue the role in a salary position and preferred offering it as an IC role, which had they been upfront about, maybe they would have been able to maintain employees. It was very disrespectful hearing they were considering the opinions and implementations of newer staff over the original crisis team that began this process. To say I was a well seasoned and accommodating employee for all changes thrown at me during my employment, I did not feel that was extended to me. Again I was only offered a position as an independent contractor that did not include benefits or insurance. They were working to enhance the crisis team and said nothing about accommodating me any further with the team in any way. So to be frank, it felt like a virtual slap in the face!  THEY SHOWED ME FIRST HAND THEY DO NOT VALUE THEIR EMPLOYEES!

Explore other reviews about Charlie Health

5.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Great pay and flexible hours

Cons

better benefits would be a pro

2.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

-Lots of training opportunities -Can choose your own hours (within what group times they have available) -Lots of encouragement and ideas for how to run the groups themselves better -An opportunity for yoga professionals to offer their services in a clinical setting -The company felt way more collaborative and human when I started 2.5 years ago.

Cons

-No opportunity for pay increase or upward mobility as a group facilitator -An AI bot grades you on how you are doing your job, and if you aren't preforming well you are automatically signed up for "coaching" which involves lots of extra meetings to improve skills (regardless if you are already competent at the skill being taught). You aren't actually assessed for what is resulting in these poor metrics by a human, it seems. Even if you are 1% under their target number you get downgraded into the bottom tier of group facilitators. I had an AI bot in my session for literally 1 minute before a client requested it be removed. For that 1 minute the bot was in the session it graded me poorly and affected my metrics negatively. -Every time you talk to a supervisor (GQS) it feels like you are talking to an overly enthusiastic AI bot. It seems like they have scripted responses for any question you have, and the responses don't actually solve any problems and there is nothing you can do about the flaws in the system other than deal with their consequences and capped hours. -I rarely interact with other group facilitators. -My supervisor gets changed so often I don't have time to really connect with them or get to know the team I'm on.

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