employer cover photo
employer logo
employer logo

Charlie Health

Is this your company?

Toxic Workplace - Care Delivery Associate Charlie Health Employee Review

1.0
Apr 4, 2024
Recommend
CEO approval
Business Outlook

Pros

Company started with very strong commitment to values and quality care. Executive leadership is actually pretty awesome. The heart of the leaders were in the right place when we got started. Likes to innovate and try new things. Started out as a really creative and cutting edge place to work. I love the vision of their business and their hopes to help people.

Cons

The execution of this business is a tragedy. Completely toxic, gossip centered work environment. High level leadership has secret zoom meetings all the time discussing employees personal business. They are constantly disparaging of employees work and are not strength based in their approach to leadership. The gossip and harassment is even present in their HR department, so really no where is safe to report when you are being harassed and need help. The mental wellness of myself and many of my coworkers was negatively impacted by this workplace. Unrealistic work life family expectations. When ever you receive “feedback” for improvement it almost always came with coaching that time commitment was not high enough despite giving 50-60 hours weekly. Coaching was also directed at manipulating subordinates against each other to attempt to drive production. Which creates a really isolating environment in small teams. Business is always reactively changing goals and initiatives on almost a monthly basis. Very poor focus on core programming and objectives because they are always rolling something new out, therefor nothing is ever well executed. Unclear and inconsistent communication amongst departments and employees. Systems in the business run very ineffectively it’s very difficult to understand how to get any kind of help whether IT support, coaching, or collaboration. You’re basically on your own for everything. As with most startups, too much growth too fast. Constantly changing individual project objectives. Ever increasing responsibilities to take over but no incentive or discussion with pay rate increases. Very difficult to negotiate pay changes or promotion despite work volume and responsibilities exponentially increasing. Significant pay discrepancies among team members completing comparable work in the same roles. Very poor environment for feedback and coaching. Never received coaching on professional goals. Did not receive project delegation in areas of growth interest. Associates are used and abused for tedious projects and are underutilized in operational development despiteassociates having the strongest understanding of direct operations. Absolutely no interest in leadership development internally. No training or support for middle management. Instead this level of leadership is harshly vilified and leads to exacting trickle down fueling the toxicity. Does not promote internally is always looking for a better external candidate. External candidates ultimately turn over quickly leaving teams directionless.

Explore other reviews about Charlie Health

5.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Great pay and flexible hours

Cons

better benefits would be a pro

2.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

-Lots of training opportunities -Can choose your own hours (within what group times they have available) -Lots of encouragement and ideas for how to run the groups themselves better -An opportunity for yoga professionals to offer their services in a clinical setting -The company felt way more collaborative and human when I started 2.5 years ago.

Cons

-No opportunity for pay increase or upward mobility as a group facilitator -An AI bot grades you on how you are doing your job, and if you aren't preforming well you are automatically signed up for "coaching" which involves lots of extra meetings to improve skills (regardless if you are already competent at the skill being taught). You aren't actually assessed for what is resulting in these poor metrics by a human, it seems. Even if you are 1% under their target number you get downgraded into the bottom tier of group facilitators. I had an AI bot in my session for literally 1 minute before a client requested it be removed. For that 1 minute the bot was in the session it graded me poorly and affected my metrics negatively. -Every time you talk to a supervisor (GQS) it feels like you are talking to an overly enthusiastic AI bot. It seems like they have scripted responses for any question you have, and the responses don't actually solve any problems and there is nothing you can do about the flaws in the system other than deal with their consequences and capped hours. -I rarely interact with other group facilitators. -My supervisor gets changed so often I don't have time to really connect with them or get to know the team I'm on.

See reviews by: Helpful|Rating|Date|All