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Charlie Health

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Toxic from the top down - Anonymous employee Charlie Health Employee Review

1.0
Aug 21, 2024
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Ability to move up the ladder more quickly than other firms I’ve worked for.

Cons

Can’t speak for remote staff, but workplace culture for corporate employees leaves a lot to be desired. Asinine 4 day/week in-office policy, and most won’t leave until well past 6:30-7pm. This is truly one of the least diverse places I’ve worked for. The co-founders all attended elite boarding/private schools and come from immense wealth. This translates directly to people they hire; majority of the NY office is white and come from a wealthy background. Chief Clinical Officer acts unhinged in the office, and everyone ignores the weird behavior as she’s besties with the CEO. Although there are plenty of great people here, a lot depends on your team. Don’t be surprised if you have to deal with aggro type-a micromanagers on the regular. Gossip and passive aggressive behavior is the norm. Retention is a big issue, and the length of the interview process makes hiring replacements a nightmare. If your team loses people, expect to pick up A LOT of the slack. FYI for anyone applying — they will solicit references from random people you’ve worked with in the past. Make sure your list of LinkedIn connections is private.

Explore other reviews about Charlie Health

5.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Great pay and flexible hours

Cons

better benefits would be a pro

2.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

-Lots of training opportunities -Can choose your own hours (within what group times they have available) -Lots of encouragement and ideas for how to run the groups themselves better -An opportunity for yoga professionals to offer their services in a clinical setting -The company felt way more collaborative and human when I started 2.5 years ago.

Cons

-No opportunity for pay increase or upward mobility as a group facilitator -An AI bot grades you on how you are doing your job, and if you aren't preforming well you are automatically signed up for "coaching" which involves lots of extra meetings to improve skills (regardless if you are already competent at the skill being taught). You aren't actually assessed for what is resulting in these poor metrics by a human, it seems. Even if you are 1% under their target number you get downgraded into the bottom tier of group facilitators. I had an AI bot in my session for literally 1 minute before a client requested it be removed. For that 1 minute the bot was in the session it graded me poorly and affected my metrics negatively. -Every time you talk to a supervisor (GQS) it feels like you are talking to an overly enthusiastic AI bot. It seems like they have scripted responses for any question you have, and the responses don't actually solve any problems and there is nothing you can do about the flaws in the system other than deal with their consequences and capped hours. -I rarely interact with other group facilitators. -My supervisor gets changed so often I don't have time to really connect with them or get to know the team I'm on.

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