employer cover photo
employer logo
employer logo

Charlie Health

Is this your company?

SUPER toxic culture and leadership - Outreach Manager Charlie Health Employee Review

1.0
Sep 9, 2025
Recommend
CEO approval
Business Outlook

Pros

- my immediate team - great concept for those who need mental health help

Cons

- When I was interviewing a year and a half ago, I brought up the flood of negative Glassdoor reviews and was promised a few times that they were making changes to leadership and culture. This was one of many not true commitments I'd come familiar with at Charlie Health. (RUN away from this place!!) - I've worked at many different companies and the culture here is by for the most unprofessional and toxic experience I've ever seen. They are looking for a bunch of yes people that they can work to the bone then spit out. - Leaders are more concerned about lining their pockets than the actual access of care (growth of the business is more important than patients) - Motto should be "Access to care for everyone ** if it can make us a bunch of money" - A high up leader has to remind everyone they were one of the first people hired at the company during every meeting even though they are severely under-qualified and extremely unprofessional (ex, admitted to crying on a call with a large hospital because she was so happy to close the deal and another leader had to take over... ). - Don't let them fool you- there is little room for promotion and mobility based on rules leaders put in place to benefit themselves. - Leadership is really good at throwing out broad statements like "a world without suicide" with little to no actual data to back up their claims (including their clinical data from "Penn and Yale" they like to throw around)

Explore other reviews about Charlie Health

5.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Great pay and flexible hours

Cons

better benefits would be a pro

2.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

-Lots of training opportunities -Can choose your own hours (within what group times they have available) -Lots of encouragement and ideas for how to run the groups themselves better -An opportunity for yoga professionals to offer their services in a clinical setting -The company felt way more collaborative and human when I started 2.5 years ago.

Cons

-No opportunity for pay increase or upward mobility as a group facilitator -An AI bot grades you on how you are doing your job, and if you aren't preforming well you are automatically signed up for "coaching" which involves lots of extra meetings to improve skills (regardless if you are already competent at the skill being taught). You aren't actually assessed for what is resulting in these poor metrics by a human, it seems. Even if you are 1% under their target number you get downgraded into the bottom tier of group facilitators. I had an AI bot in my session for literally 1 minute before a client requested it be removed. For that 1 minute the bot was in the session it graded me poorly and affected my metrics negatively. -Every time you talk to a supervisor (GQS) it feels like you are talking to an overly enthusiastic AI bot. It seems like they have scripted responses for any question you have, and the responses don't actually solve any problems and there is nothing you can do about the flaws in the system other than deal with their consequences and capped hours. -I rarely interact with other group facilitators. -My supervisor gets changed so often I don't have time to really connect with them or get to know the team I'm on.

See reviews by: Helpful|Rating|Date|All