Flexible schedule but heavy workload and slow promotions - Customer Service Representative Chase Employee Review

4.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Great Schedule Flexibility and benefits are pretty standard.

Cons

Heavy workload, hard to get a raise or promoted due to constantly changing grading metrics. Coaching is very nitpicking any blemish to hold you back from moving on. When in interviews fight for the pay rate per hour because it is hard to get a raise. Make sure to be happy with that pay rate for the next 5-7 years.

Explore other reviews about Chase

5.0
Jul 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Good schedule like co workers

Cons

Need more pay and would like more training

3.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

-location & team are important. I had an amazing team and location. Rare, but amazing for making money when aligned. -you can learn the financial industry -reputable company, great CEO -you are highly compensated to win over affluent families banking/wealth/lending relationships.

Cons

-we have 5 managers and each of them get replaced bi-annually. -The management hired does not know anything about finance, yet tasked to manage financial professionals. Zero standards for recruitment. Imagine this: An accounting firm is looking for a new accountant. The manager goes out and hires 5 "accountants" but not a single one of them is a CPA. You think, "how could this happen?" That's JPMC for you. -HIGH PRESSURE SALES TACTICS.***

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