Help Desk Specialist - Help Desk Specialist Chase Employee Review

Everyone in the Toronto office is out for themselves. Many Team Leads have this arrogant superiority complex, when they themselves are lazy as can be. Every person points a finger at another person for everything, because the culture in this office is fear. Recognition and positivity is all faked and just comes down from corporate edicts from above to pretend they care. The reality is that in 2018 they have settled on focusing on call Average Handle Time and scripted language. It does not matter if you actually help your clients, as long as you hang up on them in a few minutes or less and open by saying "Welcome to Chase" and close by asking "are there any other questions, thank you for calling Chase" then you pass. Spending the actual time to help the client doesn't matter, because this is a scripted and top-down managed call centre that doesn't care about independence and workers thinking outside the box to help their customers. As soon as you show interest in a customer and spend 5 minutes off the phone to figure out a problem, your score drops because you're considered non-productive. Also, the leaders in the Help Desk are ultra secretive. They won't even be honest with you when there are dogs coming around to check for bed bugs, one even lied to me and said they were looking for drugs. There is no reason not to be transparent, the bossy control and fear and secrecy environment is what makes this job unbearable.