Pros
Chase truly cares about people. I see it in how we as employees are treated, and in how our clients are treated. Even though my role is sales, I feel more pressure from management to offer great service than to hit numbers. They have taken phenomenal care of us during the Covid crisis, even though we are "essential" workers and go into the branch each day. The PTO is generous and the benefits are excellent. I've worked with many amazing teams and had ample opportunities to grow and progress my career. I believe in what this company stands for and admire the executive leadership team. For as long as I work in the finance industry, I plan to work for Chase. I don't know of another big bank that cares this much.
Cons
It's definitely retail - you have to work into the evening and on Saturdays. Each branch is a bit of an island, mostly at the whim of the branch manager and their direct supervisor, so if either of them are not great, you definitely notice. I've seen great people prevented from making career moves due to local management's social games and pettiness. To make a career move, you take a temporary pay cut, since you are largely paid by commission. To transfer, you basically have to start over on building your sales pipeline. Each promotion I've taken has resulted in 6-9 months of lower income while I build up my pipeline again.