Pros
Good salary. If you can get into middle to higher roles, the people will care about you. I know someone else who works there. That person is in middle management. When they speak about work, it is like they are speaking about a totally different planet in a different universe.
Cons
They don't care about their customers or their entry-level employees. I am very customer-focused, but I have trouble meeting my handle time on calls. I have been told by multiple people above my pay grade to not help the customers so much. I have been advised that I need to think of my own stats rather than helping our callers. Although I have received numerous recognitions from branch personnel, I have been told the reason I get those is because I am doing to much to help them, and they don't mean anything because I have trouble meeting my handle time. My immediate manager is constantly threatening me with being written-up. It is a very stressful environment. For phone work, they do not have a proper training program. They expect you to learn how to do the work while you are actively taking phone calls with real customers in real time. I have worked for two other smaller banks. Both of them had a training environment to review test accounts and make changes so the trainees could learn the systems BEFORE actively taking phone calls. Chase has all these different groups you can join, diversity and culture-wise, but it is like an oxymoron because they don't care about their customers or employees.