[Mis]management sinking faster than the titanic. Culture disbanded; core values are mere office decorations. Upper-management come and go like flavors of the week. I knew it was time to go when HR explicitly and verbally instructed me to play politics between the various departments.
What's more - accountability is missing. Numerous mission-critical products (BetterFuture, Continuous Check, Instant Check, Health & Drug Screening, Progressive Screening) have been abandoned or orphaned, while other "quick wins" drag on for months + placed years down the roadmap. At the same time, frequent customer emergencies (looking at you, Uber/Lyft/DoorDash/Instacart!) take significant parts of the company offline as multiple managers need to scramble to identify and assign individuals to take care of the problems. Only to then operate at a loss, ship a lackluster band-aid solution followed by arbitrary layoffs (mainly in the Customer Success and Sales teams... as if they were responsible for the product operations), and, equally arbitrary promotions. That being said, the recently hired Success and Sales teams also don't have a clue what they are doing!
Expect every performance review to be scored at 4/10 or less, for you, your team, your department and the company en large. There is a strong clash between the explicit values of Getting Stuff Done, Ownership, and, the actual value of One-foot Out The Door.
