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      ChenMed

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      ChenMed reviews

      Member Support Specialist - Member Support Specialist ChenMed Employee Review

      3.0
      Dec 26, 2016
      Member support specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work hours 7:30a-4:30p, getting to meet new seniors. Vacation time. Could offer services at all of the facilities, not just your home facility.

      Cons

      Stated it was inside sales, however there wasn't enough leads coming in to make monthly goals. The MSM in the market tried to micro-manage the department and NEVER had anything positive to say once the goals were met. Management wasn't up for new ideas. Treated the sales staff like children, and was told several times that Marketing is the low end of the totem pole. Too many cold calls to make, half of the list were deceased.

      Explore other reviews about ChenMed

      5.0
      May 19, 2026
      Nurse practitioner
      Recommend
      CEO approval
      Business Outlook

      Pros

      -ValueBased care driven. -Mission and Vision. -Growth opportunity. -Work-life balance.

      Cons

      Challenges to meet metrics dependent on market/location- but not impossible

      avatar
      ChenMed Response
      2w
      Thank you for the 5-star review and for helping us bring more good days to our patients. We appreciate your feedback regarding center metrics. Each community presents unique circumstances, and we appreciate your recognition that success is still achievable when we support each other.
      2.0
      Jun 23, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote Work Flexibility: The ability to work from home offers a great work-life balance and a highly flexible day-to-day environment. Excellent Peers: The general staff and fellow employees are incredibly nice, professional, and great to collaborate with. There is a strong sense of peer-to-peer camaraderie.

      Cons

      Disrespectful Direct Management: My immediate supervisor frequently displays a disrespectful and condescending attitude toward direct reports. Constructive feedback is non-existent; instead, mistakes are met with public or private hostility rather than professional coaching. Complete Lack of Support: Management offers zero support when challenges arise. They provide no guidance or assistance leaving direct reports entirely on their own to figure things out.

      1
      avatar
      ChenMed Response
      4d
      Thank you for sharing your experience and for your three-plus years of dedication to ChenMed. We take your concerns about management behavior and lack of support very seriously. Every ChenMed employee deserves to be treated with dignity and respect, and to receive the guidance they need to succeed. This is a core part of who we are and how we expect our leaders to show up for their teams. If you are open to sharing more details, we encourage you to reach out directly to our HR team: employeerelations@chenmed.com, where all concerns are handled with care and confidentiality.
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