Pros
Room for growth. Great customer service view. I really do like working here, its not like other call center and customer service jobs that focus on how long you are on a call for and how many sales you make. As long as your customer is happy when they hang up, then you handled the call well. Overall i do like working here. It is overall a young company, about 3 years. Just like every company they have their good and bad and annoying things that everyone notices. Customer service director cares about the employees and providing great customer service and she is there to help you do just that, approachable and supportive.
Cons
Some managers talk behind people to other employees and say things they shouldn't. Things someone is going to get in trouble for doesn't need a manager telling fellow employees before they rep even hears about it. Mostly a professional place but not always. Some managers or people that you need to feel comfortable with are not approachable. There is a little more drama here then there needs to be.