You want the truth? Here it is. - Customer Service Representative Chewy Employee Review

5.0
Dec 20, 2015
Recommend
CEO approval
Business Outlook

Pros

I'm surprised to see so many negative comments about working at Chewy.com. Maybe I'm having a different experience than a lot of people, but I'm really bringing the bad reviews down to negativity. Since I was hired about a year ago I've had nothing but great experiences with this job. I left a higher level position at an elite billion dollar company to come work here, and I've never regretted it since. I guess it's different strokes for different folks. But here's some pros about Chewy.com that are real, from someone who isn't at the top of the pole, more like at the bottom. Great compensation: the pay rate is much higher than anything else around for an entry level position. Awesome benefits: this mostly applies for just health coverage for yourself, I don't have a family so I cannot comment on that. Great atmosphere: Positivity! Positivity! Positivity! You can't help but be happy walking to your desk, this place oozes positive vibes as long as you open your mind to pick up on them! Fun management team: I've never had one issue with any of our management teams here, they're understanding, kind, and they work just as hard as you do. Plentiful overtime: I've never worked somewhere before that has so much overtime for the taking! As long as your attendance is good they're happy to give you whatever you need as long as you catch the weekly overtime emails. Room to grow: lots of companies say this, but at Chewy it seems every two weeks there's a new position opening up with more pay that you can apply for. Endless potential, and even if you don't get the position the first time, don't worry! There's another one coming up the week after next! This job is what you make of it, just like any other job. If you let the negativity get to you, you won't see anything but a negative job and bad experiences.

Cons

Nothing really to note, this job is what you make of it. If you come in on time, work hard, and be polite and friendly then you'll see your growth faster than someone who's always late, doesn't do their best and has a bad attitude. Keep it Chewy, keep it fun!

Explore other reviews about Chewy

5.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

raises everyone cares management is amazing

Cons

wish there was an easier process for submitting medical work notes.

3.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

I am an artist and I get to do an art-related job. The schedule is flexible when things pop up. I get health insurance and 401k and a lot of free food, and there is free gym access in the office building. The people I work with are all generally very cool, friendly, and/or fun to work with.

Cons

The pay rate is below the industry standard for production artists. I am not able to afford a place of my own. I live with my parents and I work another job to supplement my income. I am basically surviving and able to pay all my bills, but I would not be able to live a full life on my own with the pay rate as it is now. The work culture portrays itself as progressive and inclusive place but it is the typical corporate toxic environment.

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