Customer Service Representative - Anonymous employee Chewy Employee Review

4.0
Jan 6, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Fun environment Youre able to work for a company that GENUINELY cares for their customers... Great karma at work. Fast promotion.

Cons

Kiss butt and get a dog. Fastest way to obtain a promotion. Worked for me. Ppl get promoted for the wrong reasons. For getting there on time? Come on people. There were ppl who were qualified that paid their dues that were consistently overlooked.

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5.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

raises everyone cares management is amazing

Cons

wish there was an easier process for submitting medical work notes.

3.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

I am an artist and I get to do an art-related job. The schedule is flexible when things pop up. I get health insurance and 401k and a lot of free food, and there is free gym access in the office building. The people I work with are all generally very cool, friendly, and/or fun to work with.

Cons

The pay rate is below the industry standard for production artists. I am not able to afford a place of my own. I live with my parents and I work another job to supplement my income. I am basically surviving and able to pay all my bills, but I would not be able to live a full life on my own with the pay rate as it is now. The work culture portrays itself as progressive and inclusive place but it is the typical corporate toxic environment.

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