Love the Job, but Upper Management is a Bummer - Kitchen Manager Chick-fil-A Restaurants Employee Review

2.0
May 29, 2021
Recommend
CEO approval
Business Outlook

Pros

The two most obvious perks are free food and Sundays off. I also enjoyed the team members I had the opportunity to work with.

Cons

DISCLAIMER: Every store is owned and operated individually. This description may not fit all circumstances; however, here are a few negatives I've personally experienced from working at my store. Depending what position you're working, conditions can be harsh. I live in Florida, and the average daily temperature during the summer is in the mid-90s. Many Chick-fil-A's including the one I was employed at, require team members to stay outside for prolonged periods of time. There was an employee rushed to the ER after he'd been outside for hours without hydration. Chick-fil-A is known for their friendly faces, fantastic food, and caring atmosphere. While this may look the case from the outside, there are often conflicts between team members and managers. The environment I left was toxic, dramatic, and an unsafe place to work. If you are expecting Chick-fil-A to be different from any other fast food joint, you would be wrong. Finally, I found that upper management was constantly using people for their own benefit. In 2019 I was hired as an "Assistant Director" or Chick-fil-A's version of an assistant manager. I was quickly thrown to the wolves and expected to perform with no training. While I eventually earned myself a kitchen manager position, I was never given the "Assistant Director" position I was promised.

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5.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Friendly coworkers and the atmosphere is great

Cons

nothing at all I felt great working there

4.0
Jul 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Very flexible hours and not bad pay as a leader. I work as a level 1 and get paid 15 dollars a hour. Time off is really easy to get here.

Cons

30 min unpaid breaks. Management has some issues and the amount of 15 year olds working is overwhelming. Not to say it’s bad to hire kids. But they got a lot of leverage for being told they’re just a kid. But everyone is left picking up the slack leading to burn out and stress.

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