Terminated after 18 years w/o clear understanding - Patient Account Manager Children's Health Employee Review

Compassionate, driven by quality of care, patient-centered, growth opportunities

Outpatient and in patient have different levels of exposure to growth opportunities

-great managers -non-interpreting staff very familiar working with an interpreter -policies and expectations set for most situations -exceptionally developed department (which includes a senior director) relative to other hospitals, which often lack even a basic interpreting department

-work volume; often few breaks, definitely not enough to do anything other than work-related tasks (e.g., study for class, make a personal phone call) -inflexible schedule -work flow heavily dependent on coworker proactivity -leadership structure (managers over leads over interpreters) can result in micromanagment