Room for improvement - Service Manager Chipotle Employee Review

2.0
Sep 25, 2025
Recommend
CEO approval
Business Outlook

Pros

Benefits good Opportunities to grow if you know the right people

Cons

Company not transparent about certain policies with customers Customers get upset if we follow the company policies Company will always be on the customer side even when they are wrong The pay should be more with all the duties and tasks they have for managers Company hates given overtime Company forces you to cut hours to save on labor and run with 3-4 people the shift.

Explore other reviews about Chipotle

5.0
Jun 20, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good food and great people

Cons

Can get crazy during peak hours

2.0
Jul 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Somewhat easy to pick up short term work, and depending on the location co-workers can be cool. The free meals are also pretty good, and there is a significant employee discount usually.

Cons

Extremely inconsistent experience between stores. One store I worked at had a really chill manager, while other ones would have management that made the experience absolutely miserable. I had one store that "unofficially" hired me for 18 hours one week and then refused to pay me for those hours, so I guess make absolute sure that all of your hours are recorded in their system. Because portions aren't standardized very well, a significant amount of customers will be angry at you if you don't give enough food, or if you give too much food your manager will yell at you. The fact that the food is made in front of the customer leads to significantly more negative customer interactions. If you do work at a Chipotle, make absolute sure it is one that isn't very busy, as it can be the difference between a relatively chill job and a stressful nightmare.

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