Hammer to the hands - Anonymous employee Chipotle Employee Review

1.0
Mar 29, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The pros would be the good pay, the food with integrity, the harvest program (donating their extra steak and rice for those less fortunate), the crew is usually great and easy to get along with, the crew all care about each other, and the essential values of the company are admirable (but the execution of these said values are poorly done so)

Cons

Dicey training Stressful management team Over-worked, excessive hours You go into the company being told how great it is, how everyone has opportunities to go to higher places, the standards for the culture are so high that you're expected to keep a smile on your face the entire time.. No one can do that unless they're a statue. No matter how much hard work you put in it does eventually go unnoticed and unappreciated, the management team will slam the hammer down on you if you make one mistake in your energy. Even if you provide the best customer service you can if they catch you forgetting a smile at any one second hell will be raised. They fire the committed, and keep those who should be fired. I was there for nearly 4 weeks and didn't even have a chance to grow and become the top performer they were looking for. I was getting fast, efficient and I always made sure there was enough food on the line for our customers, not to mention I was personable and friendly even when I was "looking down" to, oh, I don't know, scoop up their food and make sure there was no mess afterwards?!

Explore other reviews about Chipotle

5.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Fast Paced Environment good benefits with education

Cons

Can be stressful with rush hours and staffing

2.0
Jul 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Somewhat easy to pick up short term work, and depending on the location co-workers can be cool. The free meals are also pretty good, and there is a significant employee discount usually.

Cons

Extremely inconsistent experience between stores. One store I worked at had a really chill manager, while other ones would have management that made the experience absolutely miserable. I had one store that "unofficially" hired me for 18 hours one week and then refused to pay me for those hours, so I guess make absolute sure that all of your hours are recorded in their system. Because portions aren't standardized very well, a significant amount of customers will be angry at you if you don't give enough food, or if you give too much food your manager will yell at you. The fact that the food is made in front of the customer leads to significantly more negative customer interactions. If you do work at a Chipotle, make absolute sure it is one that isn't very busy, as it can be the difference between a relatively chill job and a stressful nightmare.

See reviews by: Helpful|Rating|Date|All