Gain great customer service experience but watch out for evil managers! - Crew Member Chipotle Employee Review

3.0
Feb 26, 2019
Recommend
CEO approval
Business Outlook

Pros

Chipotle was my very first job (I’m 17) and I absolutely loved it! It was so fun working with new people everyday and always seeing and helping out the regulars. I think the best part about working at chipotle was learning about how to give the best customer service and really making chipotle a great place. I loved working here in terms of customer service and working with the food.

Cons

Managers take their job WAY to seriously - no one is going to die from making a couple mistakes. I understand they are working for a corporation but I mean come on... it’s a minimum wage job. However - the biggest con of working here was having a manager who holds grudges and will not give you the best hours if you make one mistake or get on his/her bad side. It was quite unfair working here due to the fact that I was given the least amount of hours out of all 20-25 people that work there. Overall, make sure you kiss butt and get on your managers good side!

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5.0
Mar 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Friendly staff through out the company

Cons

Low pay but free lunch

2.0
Jul 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Somewhat easy to pick up short term work, and depending on the location co-workers can be cool. The free meals are also pretty good, and there is a significant employee discount usually.

Cons

Extremely inconsistent experience between stores. One store I worked at had a really chill manager, while other ones would have management that made the experience absolutely miserable. I had one store that "unofficially" hired me for 18 hours one week and then refused to pay me for those hours, so I guess make absolute sure that all of your hours are recorded in their system. Because portions aren't standardized very well, a significant amount of customers will be angry at you if you don't give enough food, or if you give too much food your manager will yell at you. The fact that the food is made in front of the customer leads to significantly more negative customer interactions. If you do work at a Chipotle, make absolute sure it is one that isn't very busy, as it can be the difference between a relatively chill job and a stressful nightmare.

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