Service Manager - Service Manager Chipotle Employee Review

4.0
Nov 13, 2015
Recommend
CEO approval
Business Outlook

Pros

When you have a great team working with you, everything is smooth and easy even though it is very busy during lunch or dinner. It all about the team work and everyone acting as a top performer. They have a great vision about having a team of top performers who are empowered to achieve high standards.

Cons

When the there is a bunch of new hires and the training wasn't set up that great thing fall apart easily when there is a bad team and bad influences. People talk a lot of stuff but not do a lot of stuff. It depends who is working who has the leadership to guide everyone. It is a hard and heavy job.

Explore other reviews about Chipotle

5.0
Jul 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Free Food Tuition Reimbursement Culinary Skills A good first job if you’re a teenager or need money for college.

Cons

Hours are kinda mid Online compensation includes health care and other benefits so real wages are skewed. Becoming a GM is really only really opportunity but it’s long hours and you’re working inside the store. Exhausting work conditions Not much room for skill development

2.0
Jul 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Somewhat easy to pick up short term work, and depending on the location co-workers can be cool. The free meals are also pretty good, and there is a significant employee discount usually.

Cons

Extremely inconsistent experience between stores. One store I worked at had a really chill manager, while other ones would have management that made the experience absolutely miserable. I had one store that "unofficially" hired me for 18 hours one week and then refused to pay me for those hours, so I guess make absolute sure that all of your hours are recorded in their system. Because portions aren't standardized very well, a significant amount of customers will be angry at you if you don't give enough food, or if you give too much food your manager will yell at you. The fact that the food is made in front of the customer leads to significantly more negative customer interactions. If you do work at a Chipotle, make absolute sure it is one that isn't very busy, as it can be the difference between a relatively chill job and a stressful nightmare.

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