Choice is out of touch - General Manager Choice Hotels Employee Review

4.0
Apr 13, 2017
Recommend
CEO approval
Business Outlook

Pros

Computer system is easy to use, travel perks are great, training is best is the business.

Cons

Choice themselves are totally out of touch with the front line employees and allow franchisees to treat their staff like slaves. I have been here for going into my 11th year and have worked my way up through the ranks, I have been yelled and screamed at and made to cry, for doing my job correctly, I am blamed for everything that goes wrong forget that the owners wont do things to attract guests. I work with an owner with a drug addiction, and have asked for help but Choice does nothing to support you.

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Choice Hotels Response
9y
Thank you for providing your feedback regarding your employment experience at one of our franchised hotels. As a franchisor, Choice Hotels International does not own or operate hotels franchised under its brands and the hotel staff are employed by the independent owner of the hotel. We recommend that you provide your feedback on the applicable brand site on Glassdoor (e.g., Comfort Inn, Quality Inn, etc.) and identify the particular hotel at which you were employed.

Explore other reviews about Choice Hotels

5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Great learning experience and the team was super kind for someone just starting out and learning. I was trusted and they allowed me to grow as an intern. Pay was also fair and the schedule was flexible.

Cons

The experience was only positive.

3.0
Jun 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Good company, good wlb and perks

Cons

Low salary compared to other in market

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