Front Office Manager - Front Office Manager Choice Hotels Employee Review

4.0
Dec 10, 2017
Recommend
CEO approval
Business Outlook

Pros

This Federal Way Property is very well kept. Exceptional staff with customer service knowledge. Pleasant Clientele on a daily basis.

Cons

A new company recently purchased this property. Change in effective policies. Ineffective management team. There is no benefits provided. No health insurance nor high enough wages to cover basic health care. No dental, No vision. No 401k or retirement plans in place. No room for growth in this industry. Favoritism at this specific location with preferred employees. No security on property.

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Choice Hotels Response
8y
Thank you for providing your feedback regarding your employment experience at one of our franchised hotels. As a franchisor, Choice Hotels International does not own or operate hotels franchised under its brands and the hotel staff are employed by the independent owner of the hotel. We recommend that you provide your feedback on the applicable brand site on Glassdoor (e.g., Comfort Inn, Quality Inn, etc.) and identify the particular hotel at which you were employed.

Explore other reviews about Choice Hotels

5.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great support for advancement in all directions

Cons

WFH was great and having to drive in traffic to be in meetings all day, not fun.

5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Great learning experience and the team was super kind for someone just starting out and learning. I was trusted and they allowed me to grow as an intern. Pay was also fair and the schedule was flexible.

Cons

The experience was only positive.

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