Ask lots of questions before you start working here! - Customer Experience Representative ChowNow Employee Review

2.0
Sep 2, 2025
Recommend
CEO approval
Business Outlook

Pros

My immediate co-workers were great.

Cons

I know times are hard but the juice ins’t worth the squeeze. You’re gonna work really hard and it still won’t be good enough. You won’t make enough money to justify the stress. Then you’ll be burnt out on top of that. The team was understaffed and there was high turnover. I was treated as if I was not fast enough or working hard enough when all I did was work to meet their productivity goals. My mental health suffered and the managers couldn’t care less because they were there from the beginning and had to go through it and so did I. I constantly heard how we had it so much better than they had it when they worked my position and shouldn’t complain. They took no feedback. We brought up concerns and got shut down. I wanted to give feedback on the CEO that was there when I worked there but there’s already a new one. That’s really concerning. Half of one of the teams was laid off and their work was given to the Support team with no raise and already ridiculous monthly goals.

Explore other reviews about ChowNow

5.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

i had an awesome run with great managers

Cons

hired too fast after covid and they had to lay off a bunch of people and restructure and my team and leadership were affected

1.0
May 15, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Coworkers are good people and teams try their best despite the chaos. Remote work.

Cons

Poor executive leadership, constantly changing priorities and restructuring, lack of direction, low morale, reactive decision making, and executives who are out of touch with what the business actually needs.

1
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