Pros
The support staff themselves are supportive and will help with any questions you have. The books and games products are beautiful, and design really highlights their talents continuously.
Cons
Management doesn't seem to care about support staff (ie, assistants, coordinators) in sales and marketing, despite the vital role they play with managing processes. Often times leadership will stagnate support staff career growth and overload work for years until they may grant a marginal raise or promotion (that's rarely the case, unfortunately, as I mentioned before - high turnover!). With the laughable wages they grant support staff, there's burnout and division between leadership expectations and support work reality.
Furthermore, the leadership is pretty poor overall. With high turnover, there's a lack of cohesion and purpose within the company. The office atmosphere seems to mimic this void of direction with the library-like silence on the floors and complete segmentation between other teams. If they tell you they're like a family, they are not telling the truth.